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1. What is CodeRED?

The CodeRED Emergency Notification System is a fast communication service allowing the City of Miramar to notify citizens of an emergency situation. It enables the city to provide mass notification quickly and easily. This service is free to all Miramar residents and businesses located within our incorporated limits.

2. How will I benefit from this service?

This high-speed telephone system will allow the City of Miramar to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

3. What do I have to do to receive this benefit?

To receive CodeRED and Weather Warning Calls, you must register your home, cell phone, or business phone number in the CodeRED database. If you would like to join the Weather Warning program make sure to check the Weather Warning Box on the Registration Form before you submit.

4. How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to a phone number on the CodeRED database. City staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

5. What should I do if I receive a CodeRED message?

Listen carefully. Follow instructions. Don’t hang up until you hear the whole message (the message will not be repeated). Do not call 9-1-1 unless instructed to do so (you will only tie up emergency lines).

6. What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.

7. Will the system work with cell phones?

Yes. But, your cell phone number needs to be associated with your City of Miramar address. We encourage you to register your cell phone number.

8. What is CodeRED used for?

CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

9. Why did CodeRED call me several times?

If there is no answer and they do not have an answering device, the number will be attempted up to 3 times.

10. Why did I get a call but no message played?

If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non-connected numbers.

11. Why did it leave only part of the message on my answering machine?

CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often.

12. Why does my phone ring once and hang up?

It has called me twice and won’t let me answer it. If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or they can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.